Privacy Policy

1Introduction

Neotel Technology Co., Ltd. (“Neotel”, “we”, “our”, or “us”) is committed to protecting the privacy of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, use our products and services, or interact with us in any way.

This policy applies to all Neotel websites, including global.neotel.tech, www.neotel.tech, and any associated subdomains. By accessing our websites or using our services, you acknowledge that you have read and understood this policy.

2Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when interacting with us, including:

• Name, email address, phone number, and company name
• Job title and department
• Mailing address and billing information
• Communication preferences

Technical Data

When you visit our websites, we automatically collect certain technical information:

• IP address and geographic location
• Browser type, version, and language settings
• Operating system and device information
• Cookies and similar tracking technologies

Usage Data

We collect information about how you interact with our websites and services:

• Pages viewed, time spent, and navigation paths
• Search queries and feature usage
• Referral source and exit pages
• Product demo requests and form submissions

3How We Use Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our products and services, including SMD BOX, NEO SCAN, NEO LIGHT, NEO COUNTER, and SMF software solutions
• Communication: To respond to your inquiries, send service updates, and provide technical support
• Improvement: To analyze usage patterns, optimize our website performance, and develop new features
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To detect, prevent, and address technical issues and security threats
• Marketing: To send promotional materials (only with your consent, and you can opt out at any time)

4Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Business Partners: With authorized distributors and service partners who assist in delivering our solutions, under strict confidentiality agreements
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Corporate Transactions: In connection with a merger, acquisition, or sale of assets, with appropriate data protection measures
• Service Providers: With third-party service providers who perform services on our behalf (hosting, analytics, customer support), bound by data processing agreements

5Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption: SSL/TLS encryption for all data transmitted between your browser and our servers
• Access Controls: Role-based access controls limiting data access to authorized personnel only
• Regular Audits: Periodic security assessments and vulnerability testing of our systems
• Data Minimization: Collecting only the data necessary for the stated purposes
• Incident Response: Established procedures for detecting, reporting, and responding to data breaches

6Cookies & Tracking

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality (session management, security, load balancing)
• Analytics Cookies: Help us understand how visitors interact with our website (page views, traffic sources)
• Functional Cookies: Remember your preferences (language, region) for a better experience
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness (only with consent)

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect website functionality.

Third-Party Cookies

Some of our pages may contain content from third-party services (e.g., embedded videos, social media plugins). These services may set their own cookies, which are governed by their respective privacy policies.

7Your Rights

Under applicable data protection laws (including the GDPR), you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at info@neotel.tech. We will respond to your request within 30 days.

8Children’s Privacy

Our websites and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at info@neotel.tech and we will take steps to delete such information.

9International Transfers

Neotel Technology is headquartered in Shanghai, China. Your personal data may be transferred to and processed in countries outside your country of residence. When transferring data internationally, we implement appropriate safeguards:

• EU Standard Contractual Clauses: For transfers from the EEA, we use European Commission-approved standard contractual clauses
• Adequate Safeguards: We ensure that receiving entities provide an adequate level of data protection consistent with applicable laws
• Data Processing Agreements: Binding agreements with all data processors specifying security and confidentiality obligations

10Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes:

• We will post the updated policy on this page with a new “Last Updated” date
• For significant changes, we will provide prominent notice on our website
• If required by law, we will notify you via email

We encourage you to review this policy periodically to stay informed about how we protect your information.

11Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@neotel.tech
• Company: Neotel Technology Co., Ltd.
• Address: Shanghai, China
• Website: Contact Page

For data protection inquiries within the European Union, you may also lodge a complaint with your local data protection supervisory authority.